Privacy Policy

Last Updated: 01-08-2025

Privacy Policy

Last Updated: [Insert Date]

FetchExam (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit https://fetchexam.com, purchase our products, or interact with us.

By using our Site, you agree to the terms of this Privacy Policy.

1. Who We Are

FetchExam is owned and operated by:

Company Name: FetchExam (Registered as: Dropcore)
Business Address: Vijfhuizerdijk 212 – 285, Vijfhuizen, The Netherlands
Chamber of Commerce (KvK) Number: 71705414
VAT Number: NL002370824B38
Email: support@fetchexam.com

2. What Data We Collect

We may collect the following types of personal data:

  • Identity Data: Name, email address, billing address.
  • Payment Data: Payment method, transaction ID (processed securely via our payment provider, we do not store full card details).
  • Technical Data: IP address, browser type, device type, operating system, time zone, and usage information.
  • Account Data: Login credentials (securely encrypted), purchase history, quiz results.
  • Marketing Data: Your preferences in receiving marketing communications.

3. How We Collect Your Data

We collect data through:

Third-party payment processors (e.g., Mollie, WooPayments).

Direct interactions (when you register, purchase, or contact us).

Automated technologies (cookies, analytics tools).

4. How We Use Your Data

We process your personal data for:

Analytics: To improve our website, products, and services.

Order Processing: To fulfill your purchases and deliver your digital content.

Account Management: To manage your account and purchased products.

Customer Support: To respond to inquiries and provide assistance.

Legal Compliance: To comply with applicable laws and regulations.

Marketing (if consented): To send updates, offers, and newsletters.

5. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

Legitimate Interests: To improve services, prevent fraud, and maintain security.

Contract: Processing is necessary for the performance of a contract (e.g., fulfilling your order).

Consent: You have given explicit consent (e.g., marketing emails).

Legal Obligation: To comply with applicable law.

6. Cookies and Tracking

We use cookies and similar technologies for:

  • Essential website functionality.
  • Analytics and performance measurement (e.g., Google Analytics).
  • Marketing and advertising (Google Ads, Facebook Ads).

You can manage or withdraw your consent at any time via our Cookie Settings link in the footer.

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

Marketing data: kept until you unsubscribe or withdraw consent.

Account & purchase data: kept for 7 years (for tax compliance).

8. Sharing Your Data

We share data only with trusted third parties necessary to run our business:

  • Payment Processors: Mollie, WooPayments.
  • Hosting Providers: [Your hosting provider name].
  • Email & Marketing Tools: [e.g., MailerLite, Mailchimp].
  • Analytics Services: Google Analytics.

We ensure all third parties comply with GDPR and protect your data.

9. Contact Us

For any privacy-related questions or requests, contact us at:

📧 Email: support@fetchexam.com
🌍 Website: www.fetchexam.com

11. Your Rights (GDPR)

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of your personal data.
  • Request deletion of your data.
  • Restrict processing of your data.
  • Object to processing based on legitimate interests.
  • Data portability.
  • Withdraw consent at any time (for marketing).

To exercise your rights, contact us at support@fetchexam.com.

12. Data Security

We use encryption (SSL), secure servers, and strict access controls to protect your data. While we take all reasonable measures, no method of transmission or storage is 100% secure.

13. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

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